Online Health Centre

Chat with a Veterinarian now via Video, Phone, or Message

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"Now Offering Veterinary Care from the Comfort of Your Own Home"

We Offer Telehealth

Our mission at Applecross Veterinary Hospital is to understand your pet needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults to end of life discussions. We can also assist with determining the urgency of a situation and deciding whether your pet requires immediate care or whether you can wait to see your regular veterinarian or alternatively provide some management at home.

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"Meet with a Veterinarian or RVT via Message, Phone, or Video"

Book a Consultation

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs

Messaging Session with a Veterinarian $60

message Communication

  • Have an in-depth conversation with a Veterinarian via the messaging system within our platform
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for your veterinarian to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • If you cannot find an appointment slot, call the clinic at 250-390-2391. We will find you a slot.
  • If you cannot reach a veterinarian, and you feel your patient may be in distress, please go immediately to the nearest emergency centre located at 6550 Metral Drive.
  • Requirements: Any device using Chrome, Firefox, or Safari. Do not use Internet Explorer.
Phone Call with a Veterinarian $91

phone Communication

  • 20 minute phone conversation with your veterinarian. We call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for your veterinarian to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • If you cannot find an appointment slot, call the clinic at 250-390-2391. We will find you a slot.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian $91

video Communication

  • 30 minute video conversation with your veterinarian. The video consultation is done within our platform, no downloads needed!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • If you cannot find an appointment slot, call the clinic at 250-390-2391. We will find you a slot.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

About Applecross Veterinary Hospital

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Welcome to Applecross Veterinary Hospital, your local veterinarians in Nanaimo. We’re pleased to provide a wide variety of veterinary services for animals in Nanaimo and surrounding areas.

We’re open 7 DAYS A WEEK from 8:00 am – 5:30 pm. We offer a wide range of services including medical, diagnostic, surgical, wellness and preventive health care needs for your pets so they live healthy, happy lives.

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our veterinarians typically respond in 24 hours.

Communicate with your Veterinarian

Our unique communication system provides a high quality video chat with a Veterinarian (or veterinary technician) within the browser on your phone or desktop, no app install required! If you don`t have camera, our team will call you on the phone!

Consultation Summary

Our team provides a written summary of your consultation that`s available for your viewing at any time.